Our Warranty Info
Syntex Solutions warrants that all IT services provided to the Customer will be free from defects in workmanship for a period of 1 year from the date of completion.
Product Warranty
Syntex Solutions further warrants that any products supplied and installed by Syntex Solutions as part of its services will be covered by a manufacturer’s warranty for a period of up 3 years from the date of purchase.
Warranty Terms and Conditions
- The warranties provided by Syntex Solutions do not cover damage resulting from accidents, misuse, abuse, negligence, or unauthorized modifications.
- To claim the warranty, the Customer must promptly notify Syntex Solutions of any defects or issues during the warranty period.
- Syntex Solutions will, at its discretion, either repair or replace any defective work or product covered by this warranty.
- Syntex Solutions reserves the right to deny warranty claims at its discretion with or without notice.
Exclusions
This Agreement does not cover:
- Regular maintenance, adjustments, or modifications not performed by Syntex Solutions.
- Damage caused by third-party products or services not supplied or authorized by Syntex Solutions.
Warranty Claim Procedure
To make a warranty claim, the Customer must Syntex Solutions and provide details of the issue. Syntex Solutions will respond promptly and provide instructions for resolution.
Limitation of Liability
The liability of Syntex Solutions under this warranty is limited to the repair or replacement of defective work or products. In no event shall the Company be liable for any consequential or incidental damages.